Services
Our company policy is to
provide the best service to our customers, who are regarded as our business partners,
and to ensure that they receive the highest satisfaction. Our
services include:-
1. Pre-sale Service
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- Professional consulting programme
for a proper equipment
selection
- Purchasing planning programme
to enable the customers to fully achieve
cost saving
- Product modifying programme for the best adaptation to the usage
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2. Delivery Service
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- On-time delivery.
In case of ex-stock, delivery will be
made within 24 hrs
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3. Repair and Maintenance
Service
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- Provide free service in warranty period and
maintenance service
under the contract
with :
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Quick Response : |
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In greater Bangkok, service within 12 hrs for call
made before
9am and within 24 hrs
for call made after 9
am
For emergency case, our local service agent will
be co-operated to achieve the best
solution |
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Reliability : |
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Our call-center will follow-up the service result within 7 days |
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Friendliness : |
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Our management staff will visit customers frequently to
improve service as
commented by customers |
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- Maintenance and repairing records will be kept and reported to the customers regularly
- Special technicians will be appointed for the fleet service
- Seminar and meeting with our customers will be held
in order to achieve better
solutions
- Maintenance training will be provided
so that customers can do some basic maintenance
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4. Replacement Parts Service
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- Computerized stocking for the fast
and accurate supply
- Recommended spare parts lists
will be arranged for the preventive maintenance, and delivered within 24 hrs in Bangkok area
- Inventory of genuine parts from original manufacturers
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| 5. |
Value-Added
Service: -
by J.L. Forklift & Parts Co., Ltd.
(one of JB's affiliated companies) |
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- Financial Service -
provide rental, lease or financial arrangement
- Attachment, Tyres and LPG system sale and installation programmes
- O.E.M. Replacement Parts
inventory
- Basic operator training programme
with a complete instruction
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